Mark I decided to give it a shot (I'm always a latecomer, why not be extra-early just once?), but man, the onboarding process is opaque as heck and after a day of picking at it in free moments I'm not even done. I still have no clue what I'll see when I'm done... sounds like probably nothing, but I'm forging ahead.
One thing I love (that will change if they grow)—HUMAN INTERACTION. I write a question to CS (because their Help section is opaque and wildly incomplete) and they READ it. Then they respond TO IT, and not to a question I didn't ask, with some "Response A" button they push. And it gets SOLVED. And it doesn't go through three to ten reps who each start from scratch without reading the thread—one person pays actual attention, as if I'm worth helping out and not a dumb child they're trying to punish with a day or two in Customer "Service" prison.
I may end up hating the platform and think I wasted a couple of days, but BY HEAVENS the humans in CS are worth it.
I miss when Upwork had enough humans on staff to behave like humans.