Spent 6 years working for GeekSquad/Samsung in the UK.
Supporting engineers figure out the most efficient ways to fix things.
Creating internal communities for them to collaborate and have peer-to-peer support.
Then another 5 years at Sony, overseeing the manufacture of broadcast equipment but also doing some cool stuff like dealing with brexit, helping launch a camera-loan business and designing a new internal repair management system.
Then during COVID I moved into Professional Communities full time, spent the last few years at Anaplan and Upwork - basically following Stan from job to job where we would use data to deliver change initiatives that solve complex customer challenges. Fluff words that basically means - we built cool communities that helped people quite often with one hand tied behind out backs.
Now I'm feeling sorry for myself while I look for something new.
